Privacy Policy

Last updated: 2 June 2026

Introduction

lively-courses respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website and services.

Information We Collect

Information you provide directly

When you enroll in courses or contact us, we collect:

  • Name and email address
  • Organization name (if provided)
  • Professional background information
  • Course preferences and learning objectives
  • Payment and billing information

Information collected automatically

When you visit our website, we may collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device information

How We Use Your Information

We use collected information to:

  • Process course enrollments and provide access to learning materials
  • Communicate with you about courses, updates, and support
  • Process payments and maintain financial records
  • Improve our website and course content
  • Comply with legal obligations
  • Send relevant educational content and course announcements (with your consent)

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To deliver courses you've enrolled in
  • Legitimate interests: To improve our services and communicate relevant information
  • Legal obligation: To comply with accounting, tax, and other legal requirements
  • Consent: For marketing communications (which you can withdraw at any time)

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service providers: Payment processors, email platforms, and hosting services that help us operate
  • Legal requirements: When required by law or to protect our rights
  • Course instructors: Limited information necessary for course delivery and feedback

All third-party providers are contractually obligated to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data for as long as necessary to:

  • Provide ongoing access to course materials (typically 5 years after course completion)
  • Comply with legal and accounting requirements (minimum 7 years for financial records)
  • Resolve disputes or enforce our terms

After the retention period, we securely delete or anonymize your data.

Your Rights

Under UK and EU data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: For marketing communications

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookies Policy for detailed information about the cookies we use and how to manage them.

Children's Privacy

Our services are designed for professional adults. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent website notice. Continued use of our services after changes constitutes acceptance.

Contact and Complaints

For privacy-related questions or to exercise your rights, contact:

Email: [email protected]
Address: 42 Woodland View, Hebden Bridge, West Yorkshire, HX7 8DG, United Kingdom

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.